Refund policy

ARTICLE 4 – Orders

4.1 Order Process

The Client selects one or more Products and confirms the order after verifying the basket. Prices shown include VAT but exclude shipping and customs duties.

Before payment, the Client must:

• Accept these GTC

• Provide contact and shipping information

• Choose a delivery method

• Proceed to secure payment

An order confirmation email is then sent. The sale is considered final.

The Seller reserves the right to cancel or refuse any suspicious or abnormal order.

4.2 Modifications & Cancellation

Once confirmed, an order cannot be modified or canceled, except within one hour of confirmation by emailing contact@24hbooks.com. This does not affect the Client’s right of withdrawal (Article 9).

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ARTICLE 7 – Delivery

Orders are shipped from Paris, France. Delivery times vary by destination:

• France:

  • Mondial Relay: 5,00 €

  • Colissimo:

    • 0–1 kg: 9,99 €

    • 1–5 kg: 14,99 €

• EU + Switzerland + UK:

  • 0–1 kg: 19,99 €

  • 1–5 kg: 29,99 €

• Rest of Europe + Maghreb:

  • 0–1 kg: 29,99 €

  • 1–5 kg: 39,99 €

• Rest of the World:

  • 0–1 kg: 39,99 €

  • 1–2 kg: 49,99 €

  • 2–5 kg: 74,99 €

Tracking information is provided by email upon dispatch. Delivery delays do not justify cancellation or compensation unless otherwise stated by law.

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ARTICLE 8 – Transfer of Ownership

Ownership is transferred only after full payment. Risk passes to the Client at delivery.

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ARTICLE 9 – Right of Withdrawal / Returns

In accordance with European law, the Client has 14 business days from receipt to request a return or exchange, without justification.

Conditions:

• Product must be unused, in original condition and packaging

• Return shipping is at the Client’s expense

• Refund is processed within 14 business days after return

Exceptions (non-returnable items):

• Signed, numbered, or made-to-order fine art prints

• Custom products

To request a return, email contact@24hbooks.com with your name and order number.